Terms &
Conditions.

§1

Scope of Services

Elour Creative provides UGC content production services including short-form video and photography, delivered as monthly retainer packages. Services are rendered by two creators operating under IIY WELLNESS OÜ. The legal representative is Simone.

The client acknowledges that content is produced across two locations and shipped materials may be split accordingly. Elour Creative coordinates internal logistics at no additional cost to the client unless otherwise agreed.

§2

Contract Formation

A binding contract is formed when:

• The client signs the proposal document or sends written confirmation by email, and
• The first invoice (50% deposit) is paid within the stated due date.

Month 1 — Discovery Month: The first month carries no further commitment. After delivery, the client decides whether to continue. No penalty applies if the client chooses not to proceed.

Month 2 onwards — Retainer: If the client continues, a minimum commitment of 3 calendar months applies from month two. Verbal agreements do not constitute a binding contract.

§3

Payment Terms

• 50% of the monthly fee is invoiced upon contract signing (deposit). Work begins after this payment is received.
• 50% of the monthly fee is invoiced upon preview approval, payable before final file delivery.
• Invoices are due within 14 days of issue (Zahlungsziel: 14 Tage netto).
• Late payments accrue interest at 5% above the ECB base rate per annum from the due date.
• Final files are withheld until full payment for that month is confirmed.
• Prices are stated in EUR and exclude VAT unless otherwise noted.

§4

Delivery & Timelines

• Starter – 14 business days from product receipt and brief confirmation.
• Growth – 10 business days from product receipt and brief confirmation.
• Scale – 7 business days from product receipt and brief confirmation.
• Rush delivery (add-on, €300) – 4 days less than the standard package timeline.

The delivery clock starts when both conditions are met: (a) products have arrived at the relevant location(s), and (b) the brief has been confirmed in writing. Elour Creative is not responsible for delays caused by late product shipping, customs delays, or incomplete briefs submitted by the client.

§5

Revisions

A revision round means one consolidated set of feedback submitted by the client within 48 hours of preview delivery, addressed by Elour Creative in a single production pass.

Revisions include: adjustments to pacing, colour grading, text overlays, and cropping. The following are not included in a revision round and may be billed separately:

• Feedback delivered in multiple separate messages after the initial submission
• Requests for entirely new creative direction or additional scenes
• Changes requested after the 48-hour feedback window has closed
• New scripts or concept changes after production has begun

Additional revision rounds are available at €80 per round. A clear brief is confirmed before production starts to minimise revisions.

§6

Usage Rights & Intellectual Property

• Social media usage (organic posts on Instagram, TikTok, YouTube Shorts, Facebook) is included in all packages at no additional cost.
• Paid advertising, website embedding, email campaigns, and all other commercial use beyond organic social media require a separate written licensing agreement before use.
• Growth package includes paid ads rights for 12 months across all channels.
• Scale package includes full commercial rights for 24 months across all channels.
• Elour Creative retains the right to display all produced content in its portfolio and promotional materials, unless the client requests written confidentiality.
• Intellectual property in all deliverables transfers fully to the client upon receipt of final payment for that month.

§7

Cancellation & Termination

The first month (Discovery Month) carries no retainer commitment. If the client does not continue after month one, no further invoices are issued.

Once the retainer begins (month two), a minimum of 3 calendar months applies. After this period, contracts continue on a monthly rolling basis and may be cancelled with 30 days' written notice before the next billing date.

Cancellation during the 3-month retainer minimum requires payment for all remaining months in the commitment. No refunds are issued for months already invoiced and paid.

Elour Creative may terminate the contract immediately and without notice in case of: non-payment beyond 30 days, breach of these terms, abusive conduct toward team members, or a request to produce content that is illegal, harmful, or violates third-party rights.

§8

Client Obligations

• The client is responsible for shipping products to the addresses provided upon contract signing.
• Shipping costs (including customs, duties, and packaging) are covered by the client.
• The client must provide a complete brief within 5 business days of contract signing.
• The client warrants that all products shipped are legal, safe to handle, and compliant with EU regulations.
• Feedback must be submitted in a single consolidated document or message per revision round.

§9

Liability

Elour Creative's total liability for any claim arising from these terms is limited to the value of the monthly retainer fee for the month in which the issue occurred.

Elour Creative is not liable for indirect, incidental, or consequential damages including but not limited to: lost revenue, advertising performance outcomes (CTR, ROAS, conversion rate), or reputational damage. Content performance is not guaranteed.

§10

Governing Law

These terms are governed by the laws of Estonia. Any disputes shall be resolved in the competent courts of Estonia.

Both parties agree to attempt good-faith mediation before initiating litigation. Elour Creative will always prefer a direct conversation to resolve any issue.

Questions about these terms? Write to hello@elourcreative.com and we'll respond within 2 business days.